Listening for the Bottom Line
How to Create Powerful Relationships & Improve Productivity

Overview
Many time consuming and expensive personal and professional problems are caused by lack of good communication skills. We spend more time listening than talking, reading, or writing; yet many people have had very little training in how to listen well. Developing better listening skills is one of the most effective things anyone can do to improve relationships, favorably influence others, save time, reduce stress, decrease errors, and improve your bottom line.

Objectives
Define listening. Recognize and develop the attitudes and skills of a good listener. Gain an in depth understanding of listening and communication from the standpoint of both the listener and the speaker. Identify how to improve listening skills in the work environment. In a Learning Summary, decide upon key points to remember. and select action steps for using this information in practical and immediate ways.
Format
This training includes experiential learning, conceptual information, discussion, visuals, and group interaction designed to teach and integrate the concepts. It also includes a training manual for each participant.

Topics Include
• What is effective listening?
• Why effective listening is important
• The magic of attention
• Levels of listening
• Listening to determine other’s real needs
• Causes of poor communication
• Barriers to effective listening
• Building rapport
• Empathetic listening
• Checking for understanding
• Empowering others to solve their own problems
• How to diffuse other's negative emotions

Benefits
Some of the benefits of listening skillfully include: time saved on communication errors; reduced stress; greater cooperation and honest communication from others; enhanced team building; improved self esteem in both the listener and the speaker; better understanding and retention of new knowledge or information; increased loyalty and respect of others; more easily helping others to solve their own problems; and correctly determining the needs of prospects when selling.

Who Should Attend
Everyone in the organization.

Length of Time
Each session may be delivered in a two-hour, half-day, or full-day format.


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